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Terms & Conditions

Terms & Conditions

Welcome to AONEM MART India Marketing Private Limited.

These Terms & Conditions govern your access to and use of our website, a1mart.online, and the purchase and use of products and services made available through the website.

By accessing our website, registering an account, placing an order, making a payment, or using any of our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

1. General Terms

The website a1mart.online is operated by AONEM MART India Marketing Private Limited.

We reserve the right to modify, update, suspend, or discontinue any part of the website, products, services, features, prices, offers, or policies where reasonably necessary for business, operational, legal, or security reasons.

2. Eligibility

By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

If you are using the website on behalf of another person, business, or organization, you confirm that you have the necessary authority to accept these Terms & Conditions on their behalf.

3. Account Registration

Certain features of the website may require customers or members to create an account.

You agree to provide accurate, complete, and current information during registration and to keep your information updated.

You are responsible for maintaining the confidentiality of your username, password, OTP, and other account credentials.

If you believe your account has been accessed without authorization, you should immediately contact our customer support team.

4. Products and Services

We make reasonable efforts to provide accurate product descriptions, images, pricing, availability, and other information on the website.

Product images displayed on the website are for representation purposes. Actual product packaging, design, colour, size, or appearance may vary slightly due to manufacturing changes, packaging updates, screen settings, or other reasonable factors.

All products are subject to availability.

5. Orders

Placing an order through our website constitutes an offer to purchase the selected products subject to these Terms & Conditions.

Orders may be subject to payment confirmation, stock availability, customer verification, and delivery serviceability.

AONEM MART India Marketing Private Limited reserves the right to cancel or decline an order where reasonably necessary, including cases involving payment failure, stock unavailability, incorrect pricing, suspected fraudulent activity, technical errors, or incorrect customer information.

If payment has already been received for an order cancelled by us, any applicable refund will be processed according to our Refund & Cancellation Policy.

6. Pricing

Product prices displayed on a1mart.online may change from time to time.

The price applicable to an order will normally be the price displayed when the order is successfully placed, subject to correction of obvious technical or pricing errors.

Applicable taxes, shipping charges, delivery charges, or other charges, where applicable, may be displayed separately during checkout.

7. Payments

Customers may make payments using payment methods available on the website.

Online payments may be processed through authorized third-party payment gateways, banks, UPI providers, or other financial service providers.

If money is deducted but an order is not successfully confirmed, customers should contact our support team and, where appropriate, their bank or payment provider.

Refund and payment reversal timelines may depend on the relevant bank or payment service provider.

8. Shipping and Delivery

Orders will be shipped to serviceable locations according to our Shipping & Delivery Policy.

Delivery timelines provided to customers are estimates and may vary due to courier delays, weather conditions, public holidays, transportation issues, government restrictions, incorrect delivery information, or circumstances beyond our reasonable control.

Customers are responsible for providing complete and accurate shipping information when placing an order.

9. Cancellation, Return and Refund

Order cancellations, returns, replacements, and refunds are subject to our applicable Return, Refund & Cancellation Policy.

Customers should review the applicable policy before placing an order to understand eligibility requirements, timelines, and exclusions.

10. Acceptable Use

You agree not to misuse our website or services.

Users must not knowingly provide false or misleading information, attempt unauthorized access to another person's account, interfere with website security, introduce malicious software, conduct fraudulent transactions, or manipulate orders, payments, rewards, benefits, or account records.

We may restrict or suspend access to accounts where we reasonably believe fraudulent, unlawful, abusive, or unauthorized activity has occurred, subject to applicable law.

11. Intellectual Property

Unless otherwise stated, the content available on a1mart.online, including logos, branding, graphics, designs, text, software, and other materials belonging to AONEM MART India Marketing Private Limited, is protected under applicable intellectual property laws.

Website content may not be copied, reproduced, republished, distributed, modified, or commercially exploited without appropriate authorization, except where permitted by law.

12. Privacy and Data Protection

Personal information collected through our website will be handled according to our Privacy Policy and applicable law.

Information may be processed where necessary for account management, order processing, payment processing, delivery, customer support, security, and other legitimate business purposes.

13. Third-Party Services

Our website may contain links to or integrations with third-party websites, payment gateways, courier providers, social platforms, or other external services.

Third-party services may operate according to their own terms, conditions, privacy policies, and security practices.

AONEM MART India Marketing Private Limited is not responsible for the policies or activities of independent third-party services except to the extent required by applicable law.

14. Website Availability

We make reasonable efforts to keep a1mart.online available and functioning properly. However, uninterrupted or error-free access cannot be guaranteed.

The website may occasionally be unavailable due to maintenance, upgrades, technical issues, hosting problems, network failures, security measures, or circumstances beyond our reasonable control.

15. Product Usage

Customers should carefully read product labels, ingredients, instructions, warnings, and usage information before using any product.

For health, nutrition, wellness, or personal-care products, information provided through our website is intended for general informational purposes and should not be considered a substitute for professional medical advice, diagnosis, or treatment.

Customers should consult an appropriately qualified professional where necessary before using a product, particularly in relation to allergies, medication interactions, pregnancy, existing medical conditions, or other health concerns.

16. Limitation of Liability

To the extent permitted by applicable law, AONEM MART India Marketing Private Limited will not be responsible for indirect or consequential losses resulting solely from circumstances outside our reasonable control, including third-party service interruptions, internet failures, courier disruptions, or unauthorized activities by third parties.

Nothing in these Terms & Conditions is intended to exclude or limit any consumer right or liability that cannot legally be excluded or limited under applicable law.

17. Changes to Terms & Conditions

AONEM MART India Marketing Private Limited may modify or update these Terms & Conditions from time to time to reflect changes in our products, services, website functionality, business practices, or applicable legal requirements.

Customers are encouraged to periodically review this page.

Updated Terms & Conditions will become effective from the date they are published on the website unless otherwise stated.

18. Governing Law

These Terms & Conditions shall be governed by and interpreted according to the applicable laws of India.

Any dispute arising from the use of our website, products, or services will be subject to the jurisdiction of the competent courts as determined under applicable Indian law.

19. Contact Us

If you have any questions regarding these Terms & Conditions, please contact:

AONEM MART India Marketing Private Limited
Website: a1mart.online
Customer Support: +91 8305897500

Last Updated: September 2026