Welcome to AONEM MART India Marketing Private Limited.
At AONEM MART India Marketing Private Limited, we are committed to providing our customers with a smooth and reliable shopping and delivery experience. This Shipping & Delivery Policy explains how orders placed through a1mart.online are processed, shipped, and delivered.
Once an order is successfully placed and payment is confirmed, the order will be processed for dispatch.
Orders are generally processed within 1–3 business days, excluding Sundays, public holidays, and other non-working days.
During promotional campaigns, festivals, high-demand periods, or circumstances beyond our control, order processing may take additional time.
AONEM MART India Marketing Private Limited delivers products to serviceable locations across India through authorized courier, logistics, and delivery partners.
The estimated delivery time is generally 5–10 business days from the date of dispatch, depending on the customer's location and courier service availability.
Delivery timelines may vary depending on:
AONEM MART India Marketing Private Limited will make reasonable efforts to ensure orders are delivered within the estimated delivery period. However, we cannot guarantee an exact delivery date or time.
Applicable shipping or delivery charges, if any, will be displayed during checkout or communicated to the customer before the order is confirmed.
Shipping charges may vary depending on the order value, product type, quantity, delivery location, weight, courier service, or promotional offer.
Customers are responsible for providing a complete and accurate shipping address, including:
Customers should carefully verify their shipping information before confirming an order.
AONEM MART India Marketing Private Limited will not be responsible for delays, failed deliveries, or additional charges resulting from incorrect, incomplete, or outdated delivery information provided by the customer.
Where tracking facilities are available, customers may receive shipment or tracking information after their order has been dispatched.
Tracking information may be provided through the website, SMS, email, WhatsApp, or other available communication channels.
Tracking information may take some time to become active after the shipment has been handed over to the courier partner.
Delivery may occasionally be delayed due to circumstances beyond the reasonable control of AONEM MART India Marketing Private Limited, including courier delays, transportation disruptions, weather conditions, natural disasters, government restrictions, strikes, public holidays, or other unforeseen circumstances.
If an order is significantly delayed, customers may contact our customer support team for assistance.
Our courier or logistics partner may attempt to contact the customer if there is difficulty delivering an order.
Delivery may fail if:
If a shipment is returned to us because of a failed delivery caused by incorrect customer information or refusal to accept the shipment, additional shipping charges may apply for re-dispatch.
Customers are advised to inspect their package upon delivery.
If you receive a damaged, defective, incorrect, or incomplete product, please contact AONEM MART India Marketing Private Limited customer support as soon as possible and provide the order details along with relevant photographs or videos, where required.
Any replacement, return, or refund request will be handled according to our applicable Return, Refund & Cancellation Policy.
While we aim to deliver to as many locations as possible, certain PIN codes or geographical areas may not be serviceable by our courier partners.
If an order cannot be delivered to the provided location, we may contact the customer to discuss available alternatives or process the order according to our applicable refund or cancellation policy.
AONEM MART India Marketing Private Limited reserves the right to modify or update this Shipping & Delivery Policy from time to time to reflect changes in our delivery services, courier arrangements, business operations, legal requirements, or applicable standards.
Customers are encouraged to periodically review this policy on a1mart.online.
Any modifications will become effective from the date they are published on the website unless otherwise stated.
For questions regarding shipping, delivery, or order status, please contact:
AONEM MART India Marketing Private Limited
Website: a1mart.online
Customer Support:
+91 8305897500
Last Updated: September 2026